Support
How can we help?
Email our team for account, purchase, access, privacy, or product questions. For immediate danger or a mental-health crisis, contact local emergency services or a crisis line instead of waiting for an email reply.
That inbox is not an emergency line. We have no on-call staff and no monitored queue, so a message sent there may sit for days. For anything urgent, call or text 988, or call 911.
Email help@praywithjesus.aiAccount and app help
Tell us which device you use, what you expected, and what happened. Do not send passwords or one-time codes.
Purchases and subscriptions
Include the platform and product name. Apple and Google control cancellation and refunds, but we can help diagnose access or restore issues.
Voice, photos, recordings, and notifications
Tell us which permission or feature is not working. Microphone, speech recognition, photo access, camera access where offered, session recording, and notifications require your choice or device permission.
Report an AI response
Send the conversation time, the response or a short excerpt, and what concerned you. Our team may review the limited conversation and account context needed to investigate.
Privacy and account deletion
Use the app's Delete Account control or the account deletion page for a request when you cannot sign in.
What to expect from support
Generated AI responses are not reviewed by a person before you see them. When you report a response, we may retain the report, the relevant response and conversation context, and the review result for safety, abuse prevention, support, and legal needs.
Support may ask for your account email or phone number, device and app version, purchase platform, or a screenshot that you choose to send. We will never ask for your password or one-time sign-in code. Read the privacy policy for details about Supabase, Sentry, RevenueCat and store billing, lifecycle analytics, avatar media, notifications, retention, and deletion.